The ability to rapidly adapt to new interaction channels, incorporate AI-driven capabilities and leverage real-time analytics positions CIM as a crucial enabler of digital maturity and competitive resilience. The European Union's proposed Artificial Intelligence Act and similar initiatives worldwide will shape how CIM systems collect,...

Although the war has since served as justification for more domestic repression, it was not essential for this. The Russian public was ready to rally behind “victories,” but support for an actual war seemed thin in 2021. He heard daily from supporters of a tougher line against political opposition, and much more rarely from...